·        What is the return policy and procedures?

Customer satisfaction is important to us. If you are not satisfied with your order for some reason, you may return the product (s) within 14 days of receipt, provided that it has not been used or its packaging is damaged. You can start the refund process by contacting our customer service after you login to our site.

Refund policy applies only to products where shipping is paid by the buyer and is limited to when shipping out of Turkey. Learn more about our return policy by viewing our Terms & Conditions and Privacy Policy page.

 

·        How do I return my order?

We are happy to offer you a smooth return process within our Return Policy Guidelines, so you can go to the Order Return page from your account and follow the simple steps provided.

Please contact our Customer Service Center (https://bit.ly/2K3u8IM) for returns if you do not have an account or cannot access your account.

 

·        Where can I see the refund amount?

After you create a return request via the return order link and select items, you will receive a refund, and you can also find the total cost of the items on your invoice.

 

·        What is your refund?

Once we receive the returned item, we will notify you and initiate a refund immediately, however it may take up to 14 days for your bank to process the payment and add it to your account.

For wire transfer customers: Our customer service center will request your bank account details via email in order to transfer the refund.

For credit card customers: The refund will be transferred directly to the bank account that was used for the purchase.

customers, the money will be returned to the PayPal account used for the purchase.

Note: Service charges such as cash on delivery and shipping charges are not refunded.

 

·        How do I track my returned item?

Once we receive your returned items, you will be notified either by email or SMS immediately.

 

·        How do I switch an item?

Unfortunately, we don't offer a switch right now. You can return any item (s) after reviewing our return policy and placing an order, in the meantime you can place a new order with us.

 

·        Can I cancel my order?

Yeah! Orders can be canceled by contacting our Customer Service Center and providing them with the order number and contact details.

 

·        If I cancel my order. Will I refund shipping charges too?

If your canceled order has not yet been shipped, the full amount including the shipping fee will be refunded.