It is our priority to ensure that your order arrives safely. The product is wrapped in a special packaging to ensure it arrives undamaged.
When you receive your package from the shipping company it must be properly packaged if it is noted that the package is open, broken, torn, etc. Please check for problem, if your parcel arrived in damaged condition, take the damage assessment report from your shipping company and inform company officials.
You can contact our customer service representatives for any damage that may occur during the transfer via the return request form on the home page of the site.
Broken parts, scratches, etc. will be produced within several business days and will be sent to you free of charge.